1. Declaration

1.1. We recognize that privacy protection is everyone’s responsibility, and for this reason, we are committed to safeguarding the confidentiality of our users’ information. This Privacy Policy explains not only how we collect, share, and use any information related to your personal data when you use our website but also how you can access, update, or take control of your personal information.

1.2. By using this site, you accept this Privacy Policy.

2. Definitions

2.1. “Personal Information” refers to recorded information about an identifiable individual, excluding any information not considered as such under privacy protection laws.

2.2. “Privacy Laws” means the Act Respecting the Protection of Personal Information in the Private Sector, L.Q. P-39.1, and the Personal Information Protection and Electronic Documents Act, S.C. 2000, C.5, along with their respective implementing regulations.

2.3. “Privacy Policy” refers to this policy governing the collection, use, disclosure, retention, and destruction of personal information in compliance with privacy laws.

3. Discretionary Authority

Certain provisions of this Privacy Policy may exceed regulatory requirements. In such cases, we retain full discretion in their application.

4. Personal Information

4.1. For the purposes of this Privacy Policy, personal information refers to data about you that can be used to identify you. When you interact with us through our website, we may collect personal information including, but not limited to:

4.1.1. Full name, age, date of birth, gender, and marital status (where applicable);
4.1.2. Billing and shipping addresses;
4.1.3. Payment details such as credit/debit card numbers, security codes, and related billing information;
4.1.4. Phone numbers (including mobile) and email addresses;
4.1.5. Cookies, if you choose to accept them while browsing our website;
4.1.6. Username and password;
4.1.7. Information retrieved during website visits, including your IP address, operating system, browser type, device type, and time zone settings;
4.1.8. Date and time of your visit to our website;
4.1.9. Pages accessed on our website;
4.1.10. Documents viewed and any other correspondence with us;
4.1.11. Any other information relevant to the services we provide.

5. Cookies

5.1. Our website uses cookies. A cookie is a small piece of information stored on a computer to identify the browser during website interactions. Cookies may store identifiers and user preferences. Our service providers use cookies, which may be stored on your computer when you visit our website.

5.2. Cookies are considered “persistent” when stored by a web browser. These remain valid until their set expiration date unless deleted earlier. “Session cookies” expire when the user’s session ends upon closing the browser. While cookies typically do not contain personally identifiable information, personal data we store may be linked to information obtained from cookies.

5.3. On our website, cookies are used to:

5.3.1. Identify you when you visit;
5.3.2. Help manage website content;
5.3.3. Assist creators in organizing and updating the website;
5.3.4. Store preferences and personalize your experience;
5.3.5. Enhance security measures, including preventing fraudulent use of login credentials;
5.3.6. Analyze website usage and performance;
5.3.7. Manage promotional efforts to drive engagement.

5.4. If you prefer not to accept cookies, you may configure your browser to refuse or delete them.

Adjust my cookie preferences.

6. Collected Information and Its Purpose

6.1. Personal information is collected only with your consent, such as data voluntarily provided through our website. We strongly believe in minimizing data collection and limiting its use to authorized purposes, service provision, or legal compliance.

6.2. Personal information is used to manage our business and foster relationships. Collection helps us understand visitor interests and improve our website. Purposes include, but are not limited to:

6.2.1. Responding to inquiries, comments, or questions;
6.2.2. Processing orders or providing information about our website, services, or products;
6.2.3. Enhancing content, appearance, and usability, and tracking visitor activity for internal research;
6.2.4. Providing necessary notices and informing users of website updates;
6.2.5. With consent, sending offers, ads, or newsletters via email;
6.2.6. Fulfilling contractual obligations;
6.2.7. Management analysis, forecasting, business planning, and legal compliance;
6.2.8. Research, statistics, and service improvement.

6.3. If personal information must be used for purposes other than those described, we will obtain consent beforehand.

7. Data Storage and Security

Personal information is stored on our servers. Upon receipt, we implement strict administrative, technical, and physical safeguards to prevent misuse, loss, unauthorized access, modification, or disclosure.

7.1. Standard security measures appropriate to data sensitivity are in place, including physical, organizational, and technological controls. Access is restricted to authorized personnel.

7.2. Only employees needing personal information to provide services will have access. Data is used/disclosed only for its intended purpose and retained as long as necessary.

7.3. Note: No internet transmission is 100% secure, and absolute security cannot be guaranteed.

8. Accountability

8.1. We are responsible for personal information collected from users. To ensure proper handling, LINKEO oversees compliance with privacy laws.

8.2. KTL Silencieux-muffler
8.2.1. Address: 9738 Rue la Martinière, Montréal H1C 1Z2
8.2.2. Phone: 450-497-0983

8.3. Designated Contact:
8.3.1. Name: Thierry Ludovic Kankeu
8.3.2. Address: 9738 Rue la Martinière, Montréal H1C 1Z2
8.3.3. Phone: 450-497-0983

9. Disclosure and Retention of Personal Information

9.1. We will not sell, rent, or disclose personal information to third parties unless specified in this policy or agreed separately.

9.2. Complaints or issues violating this policy will be handled confidentially, though disclosures may be necessary for resolution.

9.3. Personal information is retained as long as needed for business purposes or legal requirements.

9.4. Unnecessary data will be destroyed, deleted, or anonymized.

10. Access to Your Personal Information

10.1. You may access, update, or correct inaccuracies in your personal information, subject to legal exceptions. Requests may include:
(i) Corrections/updates; or
(ii) Unsubscribing from email marketing.

10.2. To update your information, contact us via Section 8.2. Identity verification may be required.

10.3. Deletion requests will be honored only if data is no longer necessary for services or legal/contractual obligations.

10.4. You may withdraw consent for personal information use.

11. Failure to Provide Personal Information

11.1. If required information is not provided, we may be unable to deliver services, potentially leading to contract cancellation.

11.2. You will be notified if services are canceled due to non-provision of personal information.

12. Transparency

12.1. We are transparent about personal information collection, use, and storage. For questions, contact us via Section 8.2.

13. Changes to This Privacy Policy

13.1. This policy is effective as of September 22, 2021, replacing all prior versions.

13.2. We reserve the right to amend this policy as needed without notice. Regular review is encouraged.